Effective date: 23 May 2026  ·  Version: 2.0

These Terms are governed by the laws of the Sultanate of Oman and any dispute is subject to the competent courts of Muscat.

Terms of Service

These Terms of Service ("Terms") govern your access to and use of the oFatoura restaurant point-of-sale and management platform, operated by Async Solution Services LLC ("Async Solution", "we", "us", or "our"). The platform comprises the web platform, the oFatoura ePOS mobile application, and the oFatoura Partner application (collectively, the "Service"). By creating an account, subscribing to, or using the Service, you agree to be bound by these Terms.

1. Description of the Service

oFatoura is a cloud-based platform that helps restaurants manage their operations. Depending on your subscription, the Service may include:

  • Point-of-sale (POS) and order management, including the oFatoura ePOS application
  • QR-code digital menus and customer-facing ordering
  • Kitchen order ticket (KOT) routing and receipt printing
  • Multi-branch management and the oFatoura Partner application for staff
  • Reporting, analytics, and business-day reconciliation

2. Acceptance and electronic contracting

By clicking to accept these Terms, creating an account, or using the Service, you enter into a binding agreement with Async Solution. You agree that electronic records, contracts, and signatures are valid and enforceable in accordance with the Electronic Transactions Law of the Sultanate of Oman (Royal Decree No. 69/2008), and that click-through acceptance constitutes your signature for these purposes.

3. Eligibility and authority

You must be at least 18 years of age and have full legal capacity to enter into these Terms. If you accept these Terms on behalf of a business, you represent and warrant that you have the authority to bind that business, and "you" refers to both you and that business.

4. Subscription plans and billing

  • Fees are stated in Omani Rial (OMR) and are exclusive of Value Added Tax (VAT) at the standard rate of 5% unless stated otherwise, in accordance with the VAT Law (Royal Decree No. 121/2020).
  • Subscriptions renew automatically for successive terms (monthly or yearly) unless cancelled before the renewal date.
  • We will give you at least 30 days' notice of any change to recurring subscription prices.
  • We issue tax invoices for fees as required under the VAT Law.
  • Refunds and cancellations are governed by our Refund & Cancellation Policy.

5. Trial period

We may offer a free trial period. At the end of the trial, your subscription will begin and billing will commence unless you cancel before the trial ends. We may modify or withdraw trial offers at any time.

6. Acceptable use

Your use of the Service must comply with our Acceptable Use Policy, which forms part of these Terms. Misuse of the Service may result in suspension or termination.

7. Customer and staff data; controller and processor roles

For the personal data you enter into the Service about your own customers and staff, you are the data controller and Async Solution acts as a data processor on your documented instructions. Staff data processed in the platform is limited to shift open/close times, cash-handling entries, and role/permission settings — it does not include wages, payroll, or formal attendance records, and you remain responsible for your obligations as an employer. How we handle personal data is set out in our Privacy Policy and our Data Processing Agreement.

8. Payment processing

Payments and any in-Service payment features are handled by licensed third-party payment processors. We do not store full payment-card numbers. Your use of those services may be subject to the processor's own terms, and you are responsible for the accuracy of the payment information you provide.

9. Intellectual property

The Service, including all software, applications, designs, text, and trademarks, is owned by Async Solution or its licensors and is protected by law. We grant you a limited, non-exclusive, non-transferable, revocable right to use the Service for your internal business purposes during your subscription. You retain ownership of the data you enter into the Service. Use of the mobile applications is also subject to our Mobile App End-User License Agreement.

10. Service availability

We strive to keep the Service available but do not guarantee uninterrupted or error-free operation unless a separate Service Level Agreement (SLA) applies. We may perform maintenance, updates, and changes to the Service and will aim to minimise disruption.

11. Suspension and termination

We may suspend or terminate your access if you breach these Terms, fail to pay fees, or use the Service unlawfully. You may cancel your subscription as described in the Refund & Cancellation Policy. On termination, your right to use the Service ends; data handling on termination is addressed in the Privacy Policy and Data Processing Agreement.

12. Limitation of liability

To the maximum extent permitted by Omani law, Async Solution's total aggregate liability arising out of or relating to the Service is limited to the total fees you paid for the Service in the 12 months preceding the event giving rise to the claim. We are not liable for indirect, incidental, or consequential loss. Nothing in these Terms excludes or limits any liability that cannot be excluded or limited under the laws of the Sultanate of Oman.

13. Indemnification

You agree to indemnify and hold harmless Async Solution against claims, losses, and expenses arising from your unlawful use of the Service, your breach of these Terms, or your breach of any third party's rights, including in respect of the data you enter into the Service.

14. Consumer rights preserved

Nothing in these Terms limits or waives any non-waivable rights you may have under the Consumer Protection Law (Royal Decree No. 66/2014), which is supervised by the Public Authority for Consumer Protection (PACP). Where the Service materially fails to conform to the agreed terms, your statutory remedies remain available.

15. Changes to these Terms

We may update these Terms to reflect changes to the Service or to applicable law. We will post the updated Terms on this page, update the "Effective date", and notify you of material changes via email or an in-platform notice. Continued use after changes take effect constitutes acceptance.

16. Governing law and jurisdiction

These Terms are governed by and construed in accordance with the laws of the Sultanate of Oman. Any dispute arising out of or in connection with these Terms is subject to the exclusive jurisdiction of the competent courts of Muscat, Oman.

17. Contact us

For any question regarding these Terms, please contact:

Async Solution Services LLC (operator of oFatoura)
Commercial Registration No.: [to be completed]
Address: Office 202, Al-Qurrum 29, Muscat, Sultanate of Oman
Email: support@asyncsolution.com

This document is provided for transparency and does not constitute legal advice. It should be reviewed by qualified legal counsel before publication.